Insights from the Front Lines of Customer Support 

 Today's contact center agents are balancing rising customer expectations, increasingly complex issues, and the rapid adoption of AI. The 2026 Voice of the Contact Center Agent report captures their perspectives to uncover what's helping—and hindering—their success. 

 Discover benchmark insights on: 

This year’s results highlight the strategies, investments, and operational shifts shaping the next era of service delivery. 

• Top challenges facing contact center agents
• AI adoption and technology trends
• Knowledge, training, and support gaps
• Performance priorities and productivity drivers
• Opportunities to improve agent and customer experiences

Complete the form to access the insights from this year's survey and benchmark your approach against your peers.

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