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title: 2026 Voice of the Contact Center Agent Summary Findings Landing Page
description: The 2026 Voice of the Contact Center Agent Survey reveals how leading organizations are equipping agents to deliver faster, smarter, and more consistent customer support.
image: https://events.servicecouncil.com/hubfs/Untitled%20design%20(27)-1.png
---

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Smarter Services Research

## 2026 Voice of the Contact Center Agent Summary Findings 

### Insights from the Front Lines of Customer Support 

 Today's contact center agents are balancing rising customer expectations, increasingly complex issues, and the rapid adoption of AI. The 2026 **Voice of the Contact Center Agent** report captures their perspectives to uncover what's helping—and hindering—their success. 

 Discover benchmark insights on: 

This year’s results highlight the strategies, investments, and operational shifts shaping the next era of service delivery. 

- Top challenges facing contact center agents
- AI adoption and technology trends
- Knowledge, training, and support gaps
- Performance priorities and productivity drivers
- Opportunities to improve agent and customer experiences

Complete the form to access the insights from this year's survey and benchmark your approach against your peers.

###### Are you a Service Council member?

Service Council members receive access to our entire research library. If you're a member, [click here](https://servicecouncil.com/reports/data-set-2026-service-leaders-agenda-summary-findings/) to view the summary findings. 

###### Join the Leaders Behind the Research

Service Council membership gives you the full library of insights, quarterly benchmarks, and ongoing peer engagement that service leaders rely on to make informed decisions year-round. [Learn more.](https://servicecouncil.com/membership/)

### Submit this form to unlock the full findings.

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