2026 Smarter Services Executive Symposium 

Join the Leaders Shaping Service Strategy

September 14–16, 2026  | Marriott Magnificent Mile  |  Chicago, IL

The Smarter ServicesTM Executive Symposium is the premier event for senior service, support and experience executives. In 2025, Service Council welcomed over 500 attendees to Chicago. Join us this year and be apart of the discussions that are transforming the next era of service strategy. 

Verizon
Agco
Antech
Apple
ciena
coca cola
Echostar
Hitachi
Home Depot
HP
Otis
Rockwell
Rolls Royce
Samsung
Siemens
Trane
waters

What Sets the Symposium Apart? 

The Smarter Services Executive Symposium is different from other industry events because it’s built for connection, not just visibility. 

Practicioner-First By Design

 A 4:1 ratio of practitioners to sponsors means the event is built for the people doing the work, and sessions are led by operators driving real change. 

Community into Capability

We pair expert networks, experiential learning, and benchmark-backed research to turn shared insight into smarter decisions and measurable performance. 

Curated for Signal, Not Noise

Both on mainstage and in breakout sessions, our content prioritizes honest dialogue, deeper discussions and real-world application. 

 A Room of Builders, Not Spectators 

At the Symposium, attendees aren’t passive participants. They’re leaders actively testing ideas, shaping strategy, and setting the direction for the industry. 

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