Case Study:
Diebold: Looking to Live Video to Improve Field Service Performance
Diebold is transforming as a service organization and looking to form solutions-based partnerships with its customers. Its North American field service team of 3000 individuals plays a major role in delivering efficient and effective support to a portfolio of 300,000 pieces of equipment, ranging from ATM machines to other banking products.
TSC recently sat down with Bill Fletcher, VP of Global Remote Services Delivery at Diebold, to learn more about:
- Diebold's service transformation.
- The role of field service in supporting Diebold's service vision.
- The use of new technology to improve service performance
- Diebold's investment in live video to support better field performance and to improve training outcomes