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Smarter ServicesTM  Webinar: 

Evolving KPIs/Metrics, Technology Investments and Information Platforms that Engage/Retain Field Service Teams

THURSDAY, DECEMBER 2nd at 2 pm ET

With service being pressured for greater revenue and profit contributions, more service leaders are working on digital transformation programs to help with efficiency, effectiveness and recruitment/retention.  New research from the Service Council shows how the industry is evolving and provides benchmarks for comparing your organization’s progress with your peers.

Join our speakers as they discuss:

  • History and development of current key performance indicators (KPIs) with a preview of new attainment data
  • Evolution from customer satisfaction to net promoter score to customer effort
  • The information platform architectures being developed to increase employee engagement and access
  • State of technology implementation and acceptance, particularly Augmented Reality (AR)

FEATURED SPEAKERS:      

Joseph Biron

Joseph Biron 

Divisional GM, IoT

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John Carroll

CEO

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