With service being pressured for greater revenue and profit contributions, more service leaders are working on digital transformation programs to help with efficiency, effectiveness and recruitment/retention.  New research from the Service Council shows how the industry is evolving and provides benchmarks for comparing your organization’s progress with your peers.

Join our speakers as they discuss:

• History and development of current key performance indicators (KPIs) with a preview of new attainment data
• Evolution from customer satisfaction to net promoter score to customer effort
• The information platform architectures being developed to increase employee engagement and access
• State of technology implementation and acceptance, particularly Augmented Reality (AR)