Smarter ServicesTM  Webinar: 

How to Meet Volatile Customer Demand and Reduce Costs with an Agile Workforce

Challenging workforce trends continue to impact service and field service leaders.  In Q2, amidst the pandemic, the Service Council recast the Service Leader's Agenda benchmark survey conducted in Q1 2020. The results indicated that resource availability to support service demand, adequate skill sets, and quality of workforce are the top challenges facing service leaders around the globe.

Please register to watch the Smarter Services™ webinar on demand, featuring insights from NCR and Field Nation.  You'll learn how service leaders are rethinking their service delivery strategies by:

  • Adding contract talent to their labor mix to address volatility in service demand
  • Leveraging a direct-to-tech model to gain full control and visibility of who they send onsite
  • Finding local talent to complete and respond to work faster where travel bans and restrictions are in place
  • Using technology to ensure collaboration between service technicians and other functions
  • Incorporating workforce agility to ensure consistent, high-quality brand and customer experiences



Bill Bancroft

SVP, Global Services Delivery

Steve Salmon circle

Steve Salmon

VP of Enterprise and Channel Sales


John Carroll


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