Research Insight:
Managing a Retiring Field Service Workforce

Dealing with the Impending Crisis

Img-TSCRI-RetWfNearly 70% of organizations in TSC's community will face the challenge of a retiring field service workforce in the next 10 years.This short 2-page insight includes:
  • Data from TSC's service workforce research on retiring trends
  • Information on steps being taken to retain service knowledge
  • Best practices from organizations in the TSC community

BioTekMost organizations are focused on 4 major areas to manage knowledge loss:

  1. Formalized success planning at the field level
  2. Mentoring and coaching programs
  3. Investments in Knowledge Management systems
  4. Career paths for retiring workersBioTek