Are You Measuring What Matters?

What are service leaders actually measuring—and how does your organization compare? 

The annual KPI & Metrics survey looks at what leading service organizations are prioritizing, where measurement strategies fall short, and how top performers are connecting metrics to real business outcomes.

The intent of the survey is to:

• Understand what’s being measured: Identify the KPIs and metrics service leaders are using today to track performance, from operational efficiency to customer and financial outcomes.
• Assess alignment to business impact: Evaluate how well current measurement strategies connect service activities to revenue, growth, and enterprise value.
• Benchmark and uncover gaps: Highlight trends, inconsistencies, and opportunities to help organizations refine their approach and align with leading practices.
  

Complete the form to access the insights from this year's survey and benchmark your approach against your peers.

Are you a Service Council member?

Service Council members receive access to our entire research library. If you're a member, click here to view the summary findings.