Smarter Services Webcast On-Demand:
Building a Service Business

Including an Exclusive Interview with Becton Dickinson and Fujitsu UK

In today's connected world, how can a service leader build a responsive, customer-centric, and profitable service business? What are the resources and tools needed to transition from a product-first to a service-first mindset. TSC focused on this topic as part of its monthly Smarter Services Webcast series in June 2016.

The session featured data from TSC's research on service transformation and revenue growth. The highlight of the session was an exclusive interview with two senior service leaders from the TSC community.

Eduardo Bonefont,
Vice President,
of US Services and Support, 
Becton Dickinson. 		  Martin Summerhayes,
Head of Delivery Strategy and Service Improvement, Technical Maintenance Services,
Fujitsu UK
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 Topics discussed:

  • Building a service team
  • The phases of service business growth and transformation
  • Service revenue growth strategies
  • Tools needed for today's service business
  • Going from disconnected to connected

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