--- title: "TSC: 2018 Leader's Agenda" description: The Service Council shares its landmark report on 2018 trends from the service leader's point of view --- [![servicecouncil dual color](https://events.servicecouncil.com/hs-fs/hubfs/ServiceCouncil-XH24-FC.png?width=7215&height=840&name=ServiceCouncil-XH24-FC.png "servicecouncil dual color")](https://www.servicecouncil.com) #### Report: The Service Leader's Agenda for 2018 In January 2018, The Service Council (TSC) polled 70 service business leaders to understand their key focus areas for 2018. ![TSCW-L-2018-Trends-SD-01-metrics.png](https://events.servicecouncil.com/hs-fs/hubfs/TSCW-L-2018-Trends-SD-01-metrics.png?width=320&name=TSCW-L-2018-Trends-SD-01-metrics.png) **Key Takeaways:** 1. Changing customer expectations regarding service delivery continue to be the top external challenge impacting service businesses ***(64% of respondents)*** 2. Data-Driven service operations management tops the list of initiatives for service leaders in 2018 ***(48% of respondents)*** 3. Resource shortages continue to hamper service growth 4. Service revenue tops the list of metrics that will be in focus for 2018 ***(46% of respondents)*** [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fevents.servicecouncil.com%2Freport-2018-service-leaders-agenda-reg%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fevents.servicecouncil.com%2Freport-2018-service-leaders-agenda-reg%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fevents.servicecouncil.com%2Freport-2018-service-leaders-agenda-reg%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fevents.servicecouncil.com%2Freport-2018-service-leaders-agenda-reg%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=TSC%3A%202018%20Leader%27s%20Agenda) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20TSC's%20Report%20on%202018%20Service%20Business%20Trends%20https%3A%2F%2Fevents.servicecouncil.com%2Freport-2018-service-leaders-agenda-reg%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20The%20Service%20Council's%202018%20Report%20on%20Service%20Business%20Trends%20https%3A%2F%2Fevents.servicecouncil.com%2Freport-2018-service-leaders-agenda-reg%3Futm_medium%3Dsocial%26utm_source%3Demail) © 2021 Service Council™ info@servicecouncil.com | 857 400 8690 - - -