2016: 5 Major Transformations Impacting Service Businesses

The service landscape is changing. This change can be seen in the newer products and services being developed, managed, and offered by those organizations in the business of delivering service. Change is also being driven by a newer arsenal of technology solutions that allows for better insight into the performance of all aspects of the service organization.TSCReport-2016-Img.png

The Service Council's 2016 trends report features results from TSC's most recent service trends research survey of 132 organizations. Topics covered in the report include:
  • Service business assessment of 2015
  • Growth expectations for 2016
  • Most challenging factors impeding progress in 2016
  • Focus areas of investment in 2016
  • Transformations impacting service performance:
    • The Transforming Customer
    • Transforming Service Models
    • Transforming Service Products
    • Transforming Technology
    • Transforming Workforce