Third-Party Field Service Teams: A Look at the Workforce of the Future 

The use of third parties to deliver field service support is no longer a taboo. The need to meet increasing customer demand for service while staying flexible enough to support the efficient delivery of service has spurred continued interest and reliances on a partner network for field service. But third-party partners are not the same as historical outsourced partners, today third-parties are almost like part of the family - expected to deliver the same levels of quality as W2 employees. 

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The Service Council's 2016 report explores the growing reliance on partners for service delivery and highlights the path to ensuring this partnership will be successful for service organizations and manufacturers.:
  • Trends in Partnerships
  • Measurements of Success
  • Pitfalls to Avoid
  • Key Recommendations