--- title: "TSC: Customer Support and Experience Trends 2018" description: The Service Council's Sumair Dutta previews 2018 trends in customer support and customer experience management --- [![servicecouncil dual color](https://events.servicecouncil.com/hs-fs/hubfs/ServiceCouncil-XH24-FC.png?width=7215&height=840&name=ServiceCouncil-XH24-FC.png "servicecouncil dual color")](https://www.servicecouncil.com) #### Summary Findings SlideCast: 2018 Customer Support and Experience Trends As part of its 2018 trends research series, TSC polled leaders of customer support and customer experience to understand their major priorities and initiatives for 2018.   ![CSTrends-2018-Img.png](https://events.servicecouncil.com/hs-fs/hubfs/Content_Images/2018/CSTrends-2018-Img.png?width=320&name=CSTrends-2018-Img.png) Listen to our customer support lead analyst Sumair Dutta cover the results from our research touching on: - Trends and Initiatives for 2018 - External Market Challenges for 2018 - Internal Business Roadblocks Preventing Business Growth - Customer Demands Regarding Service Response and Self-Service Content [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fevents.servicecouncil.com%2Fslidecast-customer-trends-2018-reg%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fevents.servicecouncil.com%2Fslidecast-customer-trends-2018-reg%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fevents.servicecouncil.com%2Fslidecast-customer-trends-2018-reg%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fevents.servicecouncil.com%2Fslidecast-customer-trends-2018-reg%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=TSC%3A%20Customer%20Support%20and%20Experience%20Trends%202018) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20TSC's%20Data%20on%20Customer%20Support%20Trends%20for%202018%20https%3A%2F%2Fevents.servicecouncil.com%2Fslidecast-customer-trends-2018-reg%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20The%20Service%20Council's%20Customer%20Support%20Trends%20for%202018%20https%3A%2F%2Fevents.servicecouncil.com%2Fslidecast-customer-trends-2018-reg%3Futm_medium%3Dsocial%26utm_source%3Demail) © 2021 Service Council™ info@servicecouncil.com | 857 400 8690 - - -