Summary Findings SlideCast:
Field Engineer Feedback - 2018

Field service engineers/technicians are those on the front-lines who engage with customers and are responsible for executing on field service strategy. What do these engineers think about their work and the direction of the overall field service space?
In February-March 2018, The Service Council polled over 500 field service engineers on key areas tied to their work. TSC's poll looked at:
  • Thoughts on the Field Service Profession
  • Thoughts on their Current Field Service Role
  • The Tools Available for Service Work