The Service Council Slidecast On-Demand:
The Next Wave of Field Service

Achieving Field Success Tomorrow


The field service landscape is changing. In early 2015, TSC surveyed 185 field service organizations to identify upcoming transformations impacting the industry. The areas of tranformation include demographic realities and technology advancements but generally revolve around a changing perception of the role of field service.

This slidecast summarizes the results from TSC’s survey and outlines:

  • Current field service challenges, both strategic and tactical.
  • Prioritized areas of change in field service organizations
  • The tools being reviewed to face field service challenges
  • Changing responsibilities for field service agents