Summary Data and Results:
Mobile Device Trends 2016

Results on the Device and OS Preferences for Field Service ORganizations

More than 70% of organziations indicate that all their field agents are equipped with a mobile device for service work. Most agents actually hold 2 devices with one being used for information and the other for communication.
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 Our summary findings deck will provide you with results tied to:
  • The extent to which devices are used in field service
  • Types of devices preferred
  • Operating system preferences by device type
  • Future device adoption plans
  • Device selection criteria and success factors

We have several mobile-related projects lined up for 2016. If interested in participating, please contact Sumair Dutta at sd@servicecouncil.com