In December 2017, The Service Council assembled a group of learning & development leaders from member organizations to discuss trends in learning & development for service professionals. The attending leaders spoke of their initiatives, primarily around:

• Online and blending learning approaches
• Unique technologies to support online learning
• The development of learning paths
• The increased use of metrics in measuring learning efficacy

TSC's research team has summarized the key takeaways and observations in short recap document. 

Note: IdeaShare conference calls are available for members only. To view our upcoming calendar of calls, please visit www.servicecouncil.com/events