--- title: "TSC Webcast: Customer Success" description: The Service Council's customer success webcast features the latest research and best practices on customer management and customer success. --- [![servicecouncil dual color](https://events.servicecouncil.com/hs-fs/hubfs/ServiceCouncil-XH24-FC.png?width=7215&height=840&name=ServiceCouncil-XH24-FC.png "servicecouncil dual color")](https://www.servicecouncil.com) ## Smarter Services Webcast: Customer Success - The Next Wave of Differentiation ### Featuring a live discussion with Egnyte and other TSC members On **October 27 @ 11:00am EDT**, join The Service Council and research community member **Egnyte**, as we talk about customer success programs and their impact on churn, retention, satisfaction, and revenue.  The webinar will include: 1- Data from TSC's 2015 research surveys on customer satisfaction and customer success. 2- A live Q&A with Egnyte regarding their focus on customer success as an extention of their customer support programs |  **Speakers** | | | --- | --- | | **Sumair Dutta** Chief Customer Officer | **Steve Blaz** Vice President, Customer Success Services | | ![tsc-NEW-logo.fw_](https://events.servicecouncil.com/hs-fs/hubfs/The-ServiceCounsil-Images/tsc-NEW-logo.fw_.png?width=194&name=tsc-NEW-logo.fw_.png) | ![egnyte-lightbg-hiresjpg](https://events.servicecouncil.com/hs-fs/hubfs/Customer_Images/egnyte-lightbg-hiresjpg.jpg?width=150&name=egnyte-lightbg-hiresjpg.jpg) | Data presented on the webinar: - Impact of customer satisfaction on business results - Maturity of customer success initiatives - Steps to develop a winning customer success strategy Topics for the Q&A - The definition of customer success - Why is customer success relevant? - Building and managing a customer success team - Results of a customer success program ![BioTek](https://events.servicecouncil.com/hubfs/Customer_Images/BioTek.png) © 2021 Service Council™ info@servicecouncil.com | 857 400 8690 - - -