Smarter Services Webcast:
Customer Success - The Next Wave of Differentiation

Featuring a live discussion with Egnyte and other TSC members

On October 27 @ 11:00am EDT, join The Service Council and research community member Egnyte, as we talk about customer success programs and their impact on churn, retention, satisfaction, and revenue. 

The webinar will include:

1- Data from TSC's 2015 research surveys on customer satisfaction and customer success.
2- A live Q&A with Egnyte regarding their focus on customer success as an extention of their customer support programs

Speakers
Sumair Dutta Chief Customer Officer	Steve Blaz Vice President, Customer Success Services

Data presented on the webinar:

• Impact of customer satisfaction on business results
• Maturity of customer success initiatives
• Steps to develop a winning customer success strategy

Topics for the Q&A

• The definition of customer success
• Why is customer success relevant?
• Building and managing a customer success team
• Results of a customer success program