Smarter Services Webcast On-Demand:
Field Engineer Feedback - Europe

Data and Insight Directly from Field Service Engineers

In early 2016, The Service Council (TSC) surveyed 50+ field service engineers and technicians in North America to get their direct input on the field service profession. The results were groundbreaking.

Later in 2016, TSC extended its field service engineer project to front-line personnel in Europe.  In November, TSC's research team shared results from the European version of its project which investigated engineer feedback on: 

  1. The profession of field service
  2. The likes and dislikes of day-to-day work
  3. The technology of field service

Key Findings:

  • 40% found their first field service role via a referral
  • 42% found their current field service role via a referral
  • 78% were 'satisfied' with the learning and development opportunities provided by their organizations
  • Only 47% were 'satisfied' with the career opportunities available
  • 71% indicated that solving customer problems was the best part of their day-to-day