--- title: "TSC Webcast: Field Eng Feedback" description: The most important people in field service are the front-line engineers. What do they think of current trends, the state of the profession, and more. --- [![servicecouncil dual color](https://events.servicecouncil.com/hs-fs/hubfs/ServiceCouncil-XH24-FC.png?width=7215&height=840&name=ServiceCouncil-XH24-FC.png "servicecouncil dual color")](https://www.servicecouncil.com) ## Smarter Services Webcast On-Demand: Field Engineer Feedback - Europe ### Data and Insight Directly from Field Service Engineers In early 2016, The Service Council (TSC) surveyed 50+ field service engineers and technicians in North America to get their direct input on the field service profession. The results were groundbreaking. Later in 2016, TSC extended its field service engineer project to front-line personnel in Europe.  In November, TSC's research team shared results from the European version of its project which investigated engineer feedback on:  1. The profession of field service 2. The likes and dislikes of day-to-day work 3. The technology of field service **Key Findings:** - 40% found their first field service role via a referral - 42% found their current field service role via a referral - 78% were 'satisfied' with the learning and development opportunities provided by their organizations - Only 47% were 'satisfied' with the career opportunities available - 71% indicated that solving customer problems was the best part of their day-to-day   ![BioTek](https://events.servicecouncil.com/hubfs/Customer_Images/BioTek.png) [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fevents.servicecouncil.com%2Fwebcast-field-service-engineer-feedback-europe-reg%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fevents.servicecouncil.com%2Fwebcast-field-service-engineer-feedback-europe-reg%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fevents.servicecouncil.com%2Fwebcast-field-service-engineer-feedback-europe-reg%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fevents.servicecouncil.com%2Fwebcast-field-service-engineer-feedback-europe-reg%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=TSC%20Webcast%3A%20Field%20Eng%20Feedback) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20TSC's%20first%20ever%20European%20Field%20Service%20Technician%20Project%20https%3A%2F%2Fevents.servicecouncil.com%2Fwebcast-field-service-engineer-feedback-europe-reg%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20TSC's%20first%20ever%20European%20Field%20Service%20Technician%20Project%20https%3A%2F%2Fevents.servicecouncil.com%2Fwebcast-field-service-engineer-feedback-europe-reg%3Futm_medium%3Dsocial%26utm_source%3Demail) © 2021 Service Council™ info@servicecouncil.com | 857 400 8690 - - -